At MORVIANEL, customer satisfaction is our priority. This Refund Policy outlines the conditions, timeframe, and procedure for returning eligible products purchased through morvianel.it.com.
Products may be eligible for a refund if they are unused, undamaged, and returned in their original packaging with all accompanying accessories, documentation, and proof of purchase.
Items must be in resalable condition. MORVIANEL reserves the right to assess the condition of returned merchandise prior to approving any refund.
Customers may request a return within 14 calendar days from the date of delivery. Requests submitted after this period may not be accepted.
Once the return is approved and received, refunds are typically processed within 7–10 business days to the original payment method.
To initiate a return, contact our support team with your order number and reason for return. Our team will provide detailed instructions and a return authorization if applicable.
Customers are responsible for securely packaging items. Shipping costs may be non-refundable unless the return is due to an error on our part.
Refunds will be issued to the original payment method only. Shipping charges, customs duties, and handling fees may not be refundable unless required by applicable law.
MORVIANEL reserves the right to refuse returns that do not meet the conditions stated in this policy.
The following items are not eligible for refund:
For any questions regarding returns or refunds, please contact:
MORVIANEL
Email: [email protected]
Phone: +39 02 9475 8842
Address: Via Alessandro Manzoni 12, 20121 Milan, Italy